The ATM usage by the individual customers has been historically very low. As such, we feel that our existing savings bank customers would be shifting from impersonal ATM serviced environment to a highly personalized customer care business model, which we are confident would be cherished by our dear customers.
CIS is a process that has been initiated by the banking industry, helping Kenyans manage their credit and for banks to have access to comprehensive information about prospective borrowers. The CIS was implemented on the 31st July 2010.
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M Oriental Bank does not offer the ability to receive your checks back with your statements. However, you will be able to receive an image of every check (front and back) that clears your account at the time the statement is produced on request.
Change of account details must have a signatory of the account requesting in writing the change. This may be done by mailing a letter of request or visiting the branch to have them send you the appropriate form.
Yes you can, simply call us and we can transfer the funds for you, though authorization and signing of documents will have to be completed once at the branch. Log in to the online web portal with your credentials and transfer funds from your account to any other M Oriental Bank Limited account.
You can speak to our Customer Care by telephone (certain restrictions apply), or visit your local branch for immediate response.
If there is a debit to your account that is fraudulent or unauthorized, notify the bank immediately.